Terms & Conditions

Every engagement begins with an assessment. Our care plans are prepared after a free home assessment by our coordinator, and the services delivered follow that agreed care plan. Care plans can be revised as the patient's needs change.

We assign caregivers and nurses based on the care plan and your stated preferences. If you are not comfortable with an assigned staff member, tell us within the first 3 days and we will replace them free of charge. If an assigned staff member is unavailable through leave or illness, we provide a suitable replacement so care is not interrupted.

Bookings can be made through our website, by phone or on WhatsApp. An advance payment at the time of booking is optional — you may choose to pay later and settle after the service begins, as per your package terms.

After you book, our coordinator calls you to confirm details, schedules the free assessment, and then confirms the start of care. A booking is considered confirmed only after this confirmation call.

You can cancel or reschedule up to 12 hours before a scheduled visit at no charge. Cancellations within 12 hours may incur a one-visit charge. Long-term packages can be paused or discontinued with 3 days' notice.

Unused prepaid amounts are refunded to the original payment method within 5–7 working days after deducting charges for services already delivered.

Booking advances are adjusted against your first invoice; if care does not commence for reasons attributable to us, the advance is refunded in full.

We accept UPI, debit and credit cards, net banking and cash. A detailed invoice is generated for every billing cycle and shared by email or WhatsApp.

Charges follow the rate card or package agreed at booking; any change is communicated before it applies. Online advance payments are processed securely by our payment provider — we do not store your card details.

Dhrishta provides home-based care support — nursing procedures under physician guidance, caregiving, companionship and related services. We are not a hospital, and our services are not a replacement for hospital treatment or emergency medical care.

In a medical emergency, call your doctor or emergency services first. Our team will assist and coordinate, but clinical decisions remain with the treating physician.

Dhrishta Health Care Services, Near Reliance Smart Point, Bypass Road, Murakambattu, Chittoor, Andhra Pradesh.

Phone +91 99593 88374 · Email info@dhrishta.com